At Novumber, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or exchange according to the policy below.
1. Eligibility for Return & Exchange
We accept returns and exchanges within 7 days of delivery.
To be eligible, the item must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Not be damaged, washed, altered, or used.
2. Size Exchange
If you received the wrong size or would like to exchange your item for another size, you may request a size exchange within 7 days of delivery, subject to product availability.
The item must meet all eligibility requirements mentioned above.
3. Incorrect or Damaged Items
If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with clear pictures of the product and your order details.
After verification, we will assist you with a replacement or appropriate resolution.
4. Non-Returnable Items
The following items may not be eligible for return or exchange:
- Items that have been worn, washed, or damaged after delivery.
- Items without original tags or packaging.
- Sale or discounted items, unless the product is defective or incorrect.
- Customized or made-to-order products.
5. Refunds
Once we receive and inspect the returned item, we will notify you regarding the status of your return.
If the return is approved, the refund will be processed according to the original payment method or another mutually agreed method.
Shipping charges, if applicable, may not be refundable.
6. Return Shipping
Return shipping costs may be the responsibility of the customer unless the item received was incorrect or damaged.
7. How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team with:
- Your order number
- Reason for return or exchange
- Clear pictures of the product, if required
Our team will guide you through the next steps.
8. Contact Us
For any questions regarding returns or exchanges, please contact us through our customer support channels.